Refund & Cancellation Policy
Clear, predictable rules for subscription cancellations, renewal changes and eligible refund requests.
1. Subscription Cancellation
This section explains our approach to subscription cancellation in connection with Trainly AI. We aim to keep responsibilities, choices, and platform practices clear for organizations and users.
What this means
Use of the platform should remain consistent with your organization’s policies, applicable agreements, and reasonable security practices. Where additional terms apply, they may be presented during onboarding or service activation.
2. Renewal Terms
This section explains our approach to renewal terms in connection with Trainly AI. We aim to keep responsibilities, choices, and platform practices clear for organizations and users.
What this means
Use of the platform should remain consistent with your organization’s policies, applicable agreements, and reasonable security practices. Where additional terms apply, they may be presented during onboarding or service activation.
3. Refund Eligibility
This section explains our approach to refund eligibility in connection with Trainly AI. We aim to keep responsibilities, choices, and platform practices clear for organizations and users.
What this means
Use of the platform should remain consistent with your organization’s policies, applicable agreements, and reasonable security practices. Where additional terms apply, they may be presented during onboarding or service activation.
4. Non-Refundable Items
This section explains our approach to non-refundable items in connection with Trainly AI. We aim to keep responsibilities, choices, and platform practices clear for organizations and users.
What this means
Use of the platform should remain consistent with your organization’s policies, applicable agreements, and reasonable security practices. Where additional terms apply, they may be presented during onboarding or service activation.
5. Processing Timelines
This section explains our approach to processing timelines in connection with Trainly AI. We aim to keep responsibilities, choices, and platform practices clear for organizations and users.
What this means
Use of the platform should remain consistent with your organization’s policies, applicable agreements, and reasonable security practices. Where additional terms apply, they may be presented during onboarding or service activation.
6. Billing Support
This section explains our approach to billing support in connection with Trainly AI. We aim to keep responsibilities, choices, and platform practices clear for organizations and users.
What this means
Use of the platform should remain consistent with your organization’s policies, applicable agreements, and reasonable security practices. Where additional terms apply, they may be presented during onboarding or service activation.